Website Maintenance Terms and Conditions

  • Website maintenance services by Butterbee Marketing Solutions are annual (12 month) agreements.
  • Payment Methods
    • Monthly Website Maintenance fees are invoiced on a monthly basis and paid via EFT payment.
    • Annual Website Maintenance fees may be paid via EFT payment.
  • Website maintenance fees will be charged to the client on the 25th of every month.
  • Website maintenance Fees will be prorated for new clients that sign up in the middle of a given month.
  • Termination of this agreement by the client.
    • Clients may terminate this agreement at any time with 30 days written notice, additional fees may apply for early termination.
    • A fee of R700 will be charged to the clients account for terminating this agreement between the 1st month and the 6th month of the agreement term.
    • A fee o fR350 will be charged to the clients account for terminating this agreement between the 6th month and the 12th month of the agreement term.
    • After the initial 12 months, the client may terminate this agreement without paying any additional fees with 30 days written notice.
  • Butterbee Marketing Solutions may terminate this agreement at anytime with written notice to the client.
  • An administrative fee of R100 will be charged to the clients account for any late payments received after the 7th of each month.
  • There is no roll-over for any website maintenance plan services.
  • “Update turnaround time” is based on standard minor updates. Advanced programming may result in longer turnaround times.
  • Urgent and/or Rush updates, modifications, or edits will be completed within 24 hours. A fee of R100 will be charged if updates and/or modifications or edits are required to be completed on Saturday or Sunday.

Monthly Maintenance Minor Update Listing

  • Small text changes (not including changing an entire page of text)
  • Adding or modifying a link
  • Adding or changing a photo/image
  • Adding or modifying a menu item
  • Adding or modifying meta data (keywords, descriptions, title, etc. on a page)
  • Changing page URL’s
  • Uploading a new advertisement
  • Changing a banner ad
  • Adding or modifying a product in a catalog or e-commerce system
  • Adding or modifying a calendar event
  • Modifying code
    • PHP
    • MySQL
    • DHTML
    • XHTML
    • Javascript
    • XML
    • Template

Non-Minor Updates & Additional Monthly Maintenance Services

Please note: these services carry an additional fee on top of your monthly maintenance fee.

  • Add a Blog
  • Add a calendar
  • Create a “pop-out” menu
  • Add a frontpage slideshow
  • Add Google Analytics/Sitemaps
  • Add a new page
  • Additional minor updates
  • Add a CMS
    – Additional pages
    – New template/design
  • Add an online form
  • Add a “Map & Directions” page
  • Add an online product catalog
  • Add an online shopping cart*
  • Add an online payment gateway*

* E-commerce and/or payment gateways require additional services that require additional fees.

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